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SUPPORT POLICY
Please read the Support Policy before using the website. Use of the website will imply acceptance of this policy.
At DPX Signs and Prints, we strive to provide exceptional customer support to all of our users. This Support Policy explains how we provide support for our website, www.dpxsignsandprints.com.
Types of Support
We provide support to our users in the following ways:
Email: You can contact us at info@dpxsignsandprints.com for any questions or concerns you may have about our website or services.
Phone: You can call us at 032-344-4067 or 09268104012 during our business hours for immediate assistance.
Social Media: You can message us on our Facebook Page or Messenger for more concerns.
Business Hours
Our business hours are 8:00 AM - 5:00 PM. During this time, we will respond to your inquiries in a timely manner. If you contact us outside of our business hours, we will respond to your inquiry as soon as possible the following business day.
Response Time
We strive to respond to all inquiries as quickly as possible. Our response time may vary depending on the complexity of the issue and the volume of inquiries we receive. However, we guarantee that we will respond to your inquiry within 5 business days.
Scope of Support
Our support team is available to assist you with any questions or concerns related to our website and services. We do not provide support for third-party products or services.
Support Exclusions
Our support team does not provide assistance with the following:
Custom development or modification of our website or services.
Third-party software or services not provided by us.
Hardware or network issues not related to our website or services.
Training or education on how to use third-party software or services.
Bug Fixes
We take all reported bugs seriously and strive to resolve them as quickly as possible. We will notify you of any updates or fixes to the issue as soon as they become available.
Customer Feedback
We welcome and encourage feedback from our users. Your feedback helps us improve our website and services. Please contact us at info@dpxsignsandprints.com with any feedback or suggestions you may have.
Changes to this Support Policy
We may update this Support Policy from time to time. We will notify you of any changes by posting the new Support Policy on our website. You are advised to review this Support Policy periodically for any changes.
Contact Us
If you have any questions about these terms and conditions or our website, please contact us at info@dpxsignsandprints.com.
DPX Signs and Prints
San Vicente St., Bogo City, Cebu, Philippines, 6010
032-344-4067 / 09268104012
Last updated: March 31, 2023
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