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REFUND POLICY
30-day money-back guarantee!
At DPX Signs and Prints, we are committed to providing our customers with high-quality products and services. If for any reason you are not satisfied with your purchase, we offer a refund policy as outlined below.
Eligibility
To be eligible for a refund, the following conditions must be met:
The product or service was purchased directly from our shop.
The product or service is not a custom order or personalized item.
The request for a refund is made within 30 days of the purchase date.
Refund Process
To request a refund, please contact us at info@dpxsignsandprints.com with your name, order number, and reason for the refund request. We will review your request and respond to you within 7 business days.
If your request is approved, we will issue a refund to the original payment method used for the purchase. The refund amount will be for the purchase price of the product or service and will not include any shipping or handling charges.
Non-Refundable Items
The following items are not eligible for a refund:
Custom orders or personalized items
Products or services purchased from third-party websites or vendors
Products or services that have been used or damaged after delivery
Cancellation of Services
If you have purchased a service that has not yet been performed, you may cancel the service and receive a full refund within 30 days of the purchase date. If the service has already been performed, it is not eligible for a refund.
Changes to Refund Policy
We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on our website. You are advised to review this Refund Policy periodically for any changes.
Contact Us
If you have any questions about these terms and conditions or our website, please contact us at info@dpxsignsandprints.com.
DPX Signs and Prints
San Vicente St., Bogo City, Cebu, Philippines, 6010
032-344-4067 / 09268104012
Last updated: March 31, 2023
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